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QuickBooks Point OF Sale

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Quickbooks Point of Sale Support

For some businesses, having a point of sale is mandatory. A comprehensive solution such as the one designed by Intuit should help you manage inventory, calculate sales taxes, and ease other accounting tasks like generating financial reports. The QuickBooks point of sale system is recommended by accounting experts for its reliability and robust functionality. For instance, it integrates with the QuickBooks software. It makes it easier to track employee time and hence payroll processing.

The QuickBooks Point of sale Support is a bundle of software and hardware. The hardware consists of a POS stand, an iPad for the interface, a secure cash drawer, a barcode scanner and a payment device. We are a premier re seller meaning that you can purchase all of these and including the software from us. However, we are more interested in offering you quality support for your new system. The quality of hardware and software is the same across all Intuit premier re sellers but you would be inconvenienced without professional support.

People who are new to QuickBooks might wonder why they would need support to use the system. The system is very intuitive and actually, anyone with basic computer knowledge will quickly adapt to it with just a little training. However, QuickBooks has a lot of functions and not to say that you cannot grasp everything there is to know but that would take time. In other words, you will need an accountant to ascertain the accuracy of your data or to help you with payroll processing. Below are just a few highlights of what we can help you do.

Common QuickBooks POS Problems:

  1. QuickBooks POS Will Not Start
  2. Unable to process credit card
  3. Point of sale transaction failure
  4. QuickBooks POS Merchant Integration
  5. POS Server Issues
  6. Unable to locate Company File
  7. Unable to transfer in financial (QuickBooks)
  8. Error Initializing QBPOS application Log
  9. QuickBooks POS: How to Add and Build Assembly Items
  10. QuickBooks POS: Unlock to a Higher Level
  11. QuickBooks POS: Customer Preferences
  12. QuickBooks Point of Sale: Inventory Reports
  13. QuickBooks Point of Sale: Price Changes
  14. QuickBooks POS: Troubleshoot Multi-Store Exchange
  15. Returning Merchandise to Vendor
  16. QuickBooks POS: Adding your Logo to Sales Documents

Steps Taken to resolve the QuickBooks Company Database Issues:

Once in a while, you get a PC update that can throw your whole operation into a tizzy. This one was definitely a troublemaker. If you cannot start your POS server it is usually due to one of two reasons:

  1. Database is corrupt. (see post on how to tell if your POS database is corrupt
  2. Software update has interfered with reading your POS database file.

Since we have outlined the steps to determine if your POS database is corrupt in a different article, we will now focus on steps to take to see if your PC has been hit with a “nasty” update that has compromised your QuickBooks POS software. Try these solutions:

Solution 1: Allow POS services to interact with the desktop

  1. Close Point of Sale.
  2. Click the Windows Startbutton, type msc, and then press Enter.
  3. Configure Intuit Entitlement Service:
    1. Double-click the Intuit Entitlement Service v#.(If there is more than one, choose the highest number version).
    2. Click the Log On
    3. Select Local System Accountand Allow Service to Interact with Desktop.
    4. Click Applyand/or OK.
    5. Check the GeneralTab to see if status is Started
      1. StartService, or stop and then start
    6. Restart QuickBooks POS and see if Company will Log in now.
    7. If not, configure QBPOS Database Manager:
      1. Double-click the QBPOS Database Manager X(where X is the highest number listed).
      2. Click the Log on
      3. Select Local System Accountand Allow Service to Interact with Desktop
      4. Click Applyand/or OK.
    8. Open Point of Sale. If you continue to see the error, try Solution 2.

Solution 2: Rename the Point of Sale data folder

  1. Close Point of Sale.
  2. Click the Windows Startbutton, type msc, and then press Enter.
  3. Right-click QBPOS Database Manager X(where X is the highest number listed) and choose Stop. Leave this window open.
  4. Right-click the Windows Startbutton and choose Open Windows Explorer (Windows XP: choose Explore).
  5. Navigate in the left window to the data folder:
    • Windows 7 and Vista: C:\Users\Public\Public Documents\Intuit\QuickBooks Point of SaleX\Data
    • Windows XP: C:\Documents and Settings\All Users\Documents\Intuit\QuickBooks Point of SaleX\Data
  6. Right-click the folder that matches your company name and choose Rename.
  7. Enter an Xbefore the name and press Enter. Close the window.
  8. Return to the Services window, right-click QBPOS Database Manager Xand choose Start.
  9. Open Point of Sale, select your renamed company file and attempt to open it. After it opens, you can rename it back if you wish:
    • Versions 2013 and 10: Choose File > Company Operations > Rename company
    • Versions 9 and below: Choose File > Company Data > Rename
  10. I know this sounds strange, but make sure the POS folder name is short.  What is “Short”, you ask?  Good question; I would try to make it less than 10 characters with no spaces.

Solution 3: Find out if there are any updates that are causing the problems

  1. In the “Start” menu, click on, “Run” and enter in “MSCONFIG”.
  2. Under the “Services” tab, select, “Disable all”.
  3. Reselect all the Intuit/POS services available.  These would include:
    1. Entitlement Client
    2. Intuit Update Service v<x> where <x> is the version.
    3. QBCF Monitor Service
    4. Intuit QuickBooks FCS
    5. QBPOS Database Manager v<xx> where <xx> is the version.
    6. QB IDP Service
    7. QuickBooks DB<xx> where <xx> is the version.
    8. Any services that allow your tech (us) to help you. (for example, any Log Mein services).
    9. Try to start QB POS and open your actual company file now.  If it works, that means you have to later (after store hours) narrow down which service it is that caused the problem.  Once you do, you need to remove/disable that service.

Special Note:  If you have renamed your database file and have client machines that are accessing the database server, you will need to delete the following files on each client machine:

  1. C:\Program Files (x86)\Common Files\Intuit\Entitlement Client\v8\*.*
  2. C:\ProgramData\Intuit\QuickBooks Point of Sale 11.0\Ini\WSActivity.xml

This should enable the client workstations to reconnect to your new company file.

Common Problems Connecting QuickBooks Point of Sale Workstation to Data File:

Repairing QuickBooks Point Of Sale Server Connection To Client Workstation

In most instances, rebooting the client machine will solve the problem. However, if this does not solve the problem, follow the steps below in this exact order:

  1. Close Point of Sale on the client workstation.
  2. Reboot the server workstation.   
  3. When #2 is 100% complete reboot the client workstation.
  4. Launch Point of Sale on the client workstation and it should connect to the POS data file on the server workstation automatically.

Invalid Product Code Or Invalid Product Number Errors

Another connectivity issue that QuickBooks Point of Sale customers face is the Invalid Product Code or Invalid Product Number error, also known as Error Code 176109. This error sometimes appears when upgrading Point of Sale to a newer version, or adding a client license to an existing Point of Sale network. This also can happen when trying to open or register Point of Sale.

This error can result from using an incorrect product code. Verify the product code by clicking on Help > About Point of Sale and looking for the words “Product Number”. If the product number is correct, make sure you are logged into Windows as the administrator. Once you have eliminated administrator rights as a possible cause, the most likely culprit is damaged files in the Point of Sale Client Entitlement Folder.

Windows 7 and Vista

To repair these damaged files on Windows 7 and Vista operating systems, click the Start button > Control Panel > Folder Options.

Choose the “View” tab and select “Show hidden files, folders, or drives and click OK.

Click the Windows Start button > Computer > Local Disk (C:) > Program Data > Intuit > Entitlement Client > v8 and press Ctrl + A to select all of the files in the folder.

Right click the mouse with cursor inside the highlighted folder area and click Delete.

Now launch QuickBooks Point of Sale. If the problem persists, you will need to uninstall the Point of Sale software and re-install it.

Windows 8

To fix this on Windows 8 position your mouse in the lower left hand corner until the Start box appears, click on the Start > File Explorer, click on the View tab and check the Hidden Items checkbox.

Browse to Local Disk (C:) > Program Data > Intuit > Entitlement Client > v8 and press Ctrl + A to select all of the files in the folder. Right click the mouse with cursor inside the highlighted folder area and click Delete.

Now launch Point of Sale. If the problem persists, you will need to uninstall the Point of Sale software and re-install it.

How we Help you:

We set it up for you

Before you purchase the system, call our toll-free number and discuss your needs with one of our Certified ProAdvisors. Depending on your business, you might not need all the hardware included with this bundle. For instance, you would not be in need of a barcode scanner if you plan to use the POS system in a restaurant setting. Set up also includes helping you integrate the QuickBooks POS Support with your QuickBooks. Although you can opt to run QuickBooks locally, a hosted solution or one that runs from the cloud is recommended. Note that apart from support, we also offer hosting solutions for the desktop editions of QuickBooks including Premier and Enterprise.

We offer accounting help

Our Certified ProAdvisors will be willing to help you prepare tax reports, process payroll, and provide instant answers to your questions whenever you are stranded. For instance, it is very unlikely that you know how to customize receipts and other reports unless you have done it before. Instead of scouring the Internet for answers that rarely solve problems, why don’t you just call us and save time? Everyone knows that only people who have completed Intuit’s ProAdvisors Program can work in QuickBooks without calling for help. Do you have the time to learn or are you more focused on the growth of your business?

Of course, support costs you money but you would end up losing more if you opt not to buy it. Inaccurate tax reports or late submissions carry hefty penalties. We know you would be comfortable channeling your hard earned profits to the tax authorities.

Get in touch us with us today and tell us what and how we may be of service, and let us take over all your problems from there. Call us on our QuickBooks POS support phone number 1 1-800-934-4061, and our customer care executives will help resolve all your problems.





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GLOBAL IT SOLUTIONS USA INC. is Intuit® Authorized Reseller and Intuit® Certified QuickBooks® ProAdvisor for certain Intuit® products Read More..


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